1. Introduction
Welcome to Glass (“we,” “our,” or “us”). We are committed to protecting your privacy and providing a transparent look at how we handle your data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered platform and services. By accessing or using Glass, you agree to the terms outlined in this policy.2. Information We Collect
A. Information You Provide to Us
- Account Data: Name, email address, password, and billing information (processed via third-party payment processors).
- User Inputs: Any text, files, or data prompts you upload or type into the Glass interface.
- Support Correspondence: Records of feedback or help desk requests you send to us.
3. How We Use Your Information
We use your data to keep Glass running smoothly and to build better features:- To Provide Services: Authenticating your login and processing your AI requests.
- To Personalize Experience: Remembering your preferences and previous interactions.
- Security: To monitor for fraudulent activity or violations of our Terms of Service.
4. Data Sharing and Disclosure
We do not sell your data to brokers or third-party advertisers. We only share data when:- Service Providers: We use partners for cloud hosting (e.g., AWS/Google Cloud) and analytics. They only access data necessary to perform their tasks.
- Legal Requirements: If we receive a valid subpoena or court order, we may disclose information to comply with the law.
- Business Transfers: If Glass is involved in a merger or acquisition, your information may be transferred as part of that deal.
5. Data Security
We take security seriously. Glass employs:- Encryption: Data is encrypted at rest (AES-256).
- Access Control: Only authorized employees with a “need-to-know” can access our production databases.
- Regular Audits: We conduct periodic security reviews to patch vulnerabilities.
6. Your Rights and Choices
Depending on where you live (such as the EU or California), you may have the following rights:- Access & Export: Request a copy of the personal data we hold about you.
- Correction: Ask us to fix inaccurate or incomplete information.
- Deletion: Request that we delete your account and all associated data.
- Opt-Out: Stop your data from being used for marketing emails.
7. International Data Transfers
Glass is headquartered in Tokyo, Japan. By using our services, you acknowledge that your information may be transferred to and processed in jurisdictions where data protection laws may differ from those in your home country.8. Changes to This Policy
We may update this policy as our technology evolves. If we make significant changes, we will notify you via the email associated with your account or through a prominent notice on our platform.9. Contact Us
If you have any questions, concerns, or “big brother” anxieties about your privacy, hit us up:- Email: support@glasshq.ai
- Website: glasshq.ai